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Typically, we can accommodate reservations with as little as two hours' notice. Rest assured, we prioritize responsiveness to both your calls and emails. However, please be aware that our availability may vary depending on demand.
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No, there is no requirement to alter your reservation pick-up time. Our team diligently monitors flight schedules for every reservation, guaranteeing that your car will be prepared for your arrival, regardless of any delays.
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For point-to-point, charter, and airport services, we kindly request a minimum of two hours' advance notice to accommodate changes or cancellations to your reservation, scheduled pickup time, or date. In the event of a cancellation made less than two hours prior to the prearranged pickup time and date, a 100% cancellation fee will be applied.
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We offer Child Safety Seats, including boosters or car seats, upon request at the time of booking. An additional fee of $25 will be applied for this service.
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Our commitment to your privacy is paramount. We utilize your information exclusively for reservation confirmation purposes and to address any inquiries related to your service experience. Rest assured, we uphold strict standards of confidentiality and handle your personal data with the utmost care. Your information will never be shared for promotional purposes nor sold to third parties.
Regarding service specifics such as waiting time, stops, grace periods, and hourly rates, please feel free to contact us via phone or email.
For all airport or point-to-point transfers, a 15-minute grace period is provided, after which waiting time charges will apply. Stops during the trip are limited to two; any additional stops will result in billing based on hourly rates corresponding to the vehicle type requested. In instances where passengers fail to reach the designated pick-up location and no authorized waiting time is allotted, a 'no-show' fee will be applied.
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Our services may entail supplementary charges beyond the base rate. These include:
Gratuity: By default, a gratuity of 20% is applied unless an alternative percentage is specified.
Meet and Greet: A fixed fee of $30 is applicable.
Toll Charges: Tolls are encompassed within the base rate or hourly rate structure.
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Certainly. Our luxury vehicles are outfitted with sophisticated amenities, including Wi-Fi connectivity and entertainment systems, designed to elevate your travel experience.